Frequently Asked Questions

Do you charge a call out fee?

We only charge an Inspection Fee that is refunded if we carry out any agreed work. Whether that’s repairing a tap or replacing a drain. Inspection fee’s cover our fuel and travel time.

What are your operating hours?

Our usual operating hours are 8-5 Mon-Fri. However we operate 24/7 365Days a year in the event of an emergency. Out of hours charges may be applied.

How much do you charge?

We always provide a full appraisal commencing any work. We work on a fixed price basis that is to be agreed with you prior to any work being undertaken. Terms & Conditions apply. See terms & conditions under services.

A Family business you can Trust?

The majority of our business is generated through word of mouth. Quality work speaks for itself. 100% Customer satisfaction combined with the pursuit of excellence in all work carried out. We guarantee we will never leave a job without your full satisfaction with the quality of it and demonstration of full operation. We always carry out the job as promised and agreed by with you, no if’s or but’s. If you’re unsure, or we’re unsure that we can deliver the service you expect or is not to our extremely high standards. we will not carry out the work. We will not put our name to any work that falls shy of anything but excellence or in line with the current plumbing and drainage standards in the UK.

No work will ever be undertaken without your agreement. We are that confident in the quality of our work we will always guarantee it for you.